Aeravue

Use cases

The healthcare workflows Aeravue is built for.

Reputation work isn't one job — it's a handful of jobs that have to fit how clinics actually run. These are the ones we built around.

01

Grow new-patient volume

Most new patients read reviews before they book. A steady flow of recent, location-specific reviews lifts visibility on Google and the directories patients trust.

How it works

  • Post-visit review requests sent the moment care ends
  • Coverage across Google, Healthgrades, WebMD and Vitals
  • Provider-level pages get fresh reviews, not just the brand
  • Spam and PHI filtering before anything goes public

What it changes

  • More qualified new-patient inquiries
  • Stronger local search presence per clinic
  • Provider reputation that supports referrals

02

Coach provider experience

Patient feedback only changes behavior when the right provider sees the right comment. Insight Lens routes structured feedback to the people who can act on it.

How it works

  • Reviews and survey responses tagged by provider
  • Theme-level dashboards for ops and clinical leaders
  • Quarterly trends so coaching is data-backed
  • Recognize the providers patients consistently praise

What it changes

  • Higher patient satisfaction scores
  • Better provider retention
  • Clearer signal for compensation and recognition

03

Recover unhappy patients fast

When a patient leaves a negative review, the first hour matters. Detractor signals route to the patient-experience team with full context so the right person can reach out.

How it works

  • Real-time alerts on 1- and 2-star reviews
  • Suggested response drafts aligned to policy
  • Escalation paths into your EHR or service desk
  • Audit trail for compliance reviews

What it changes

  • Lower review removal and rebuttal workload
  • Recovered patient relationships
  • Fewer public escalations

04

Standardize reputation across locations

Health systems and MSOs need consistent reputation operations across dozens or hundreds of clinics — without losing the local voice that patients respond to.

How it works

  • Brand-wide rollups with per-location drill-downs
  • Site managers see only their clinic; HQ sees all
  • Approval workflows for sensitive replies
  • Standardized SLAs across every location

What it changes

  • Consistent patient experience across the network
  • Faster onboarding for new clinics
  • One source of truth for executive reporting
Get started

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