Post-visit patient feedback
Smart Surveys
Post-visit feedback that respects the patient relationship.
Short, mobile-first surveys triggered after appointments. Detractors route to patient experience, themes route to ops.
Built for healthcare
Every Aeravue workflow is designed around the realities of running a clinic: PHI guardrails, provider-level routing and approval-first replies.
- Post-visit NPS, CAHPS and CSAT templates
- PHI-minimal data capture
- Detractor escalation workflows
- Provider- and location-level reporting
- EHR-friendly trigger integrations
Overview
Trigger short, mobile-first surveys after appointments via SMS or email. Route detractors to patient experience and surface coaching insights for individual providers.
Workflow
From visit to follow-up
Choose a template
Post-visit NPS, CAHPS-aligned and CSAT templates ready out of the box.
Trigger after the appointment
Send via SMS or email at the moment that matters — minutes after check-out.
Route detractors
Low scores create a patient-experience case the moment they come in.
Coach with themes
Open-text comments cluster into themes by provider and location.
What it connects to
Connected to the systems your practice already runs
SMS
Post-visit channel
Post-visit channel
QR at check-out
On-site capture
Patient portal embed
In-product
Integrations
Plays well with your clinic's stack
FAQ
Questions teams ask us
Is Smart Surveys HIPAA-aware?
Yes. PHI is minimized, BAAs are available on eligible plans, and surveys are designed not to collect protected information.
Can I tag responses to a provider?
Yes. Each survey can be tied to the visit, provider and location.
Can detractors be routed into our service desk?
Yes — via webhook or one of the supported task integrations.
Ready to make patient trust your growth engine?
See how Aeravue helps your practice show up — and stand out — for every patient searching for care.