Patient review management
Smart Review
Every patient review, one HIPAA-aware inbox.
Bring every patient review into one HIPAA-aware inbox. Triage by provider and location, and respond with drafts that follow your communication policy.
Built for healthcare
Every Aeravue workflow is designed around the realities of running a clinic: PHI guardrails, provider-level routing and approval-first replies.
- Unified inbox across healthcare review sites
- Provider- and location-level routing
- PHI-safe AI reply drafts with approvals
- Automated post-visit review requests
- Detractor escalation to patient experience
Overview
Bring Google, Healthgrades, WebMD, Vitals, Yelp and Facebook into a single inbox built for healthcare. Triage by provider and location, and reply with drafts that follow your communication policy.
Workflow
From visit to follow-up
Connect your profiles
Link Google Business, Healthgrades, WebMD, Vitals, Yelp, Facebook, Zocdoc and RateMDs in a few clicks.
Triage by clinic
Reviews are routed to the right provider, location and owner so nothing slips.
Reply with policy-safe drafts
AI drafts respect your tone of voice and never reference PHI. Every reply requires approval by default.
Invite the next review
Send post-visit requests via SMS or email at the moment care ends.
What it connects to
Connected to the systems your practice already runs
Google Business Profile
Search reputation
Healthgrades
Healthcare directory
WebMD
Healthcare directory
Vitals
Healthcare directory
Yelp
Local reputation
Local reputation
Integrations
Plays well with your clinic's stack
FAQ
Questions teams ask us
Can replies be drafted without exposing PHI?
Yes. Drafts are generated against the public review only, and templates explicitly avoid confirming or referencing protected health information.
Do staff need to approve every reply?
By default, yes. You can also allow rules-based auto-reply for positive reviews above a star threshold.
Can reviews be tagged by provider?
Yes. Reviews are tagged to the provider mentioned, with practice-level fallback when no provider is named.
Ready to make patient trust your growth engine?
See how Aeravue helps your practice show up — and stand out — for every patient searching for care.