Patient feedback intelligence
Insight Lens
Understand what patients are really telling you.
AI clusters every review, comment and survey response into themes like wait times, billing clarity and bedside manner — by provider and location.
Built for healthcare
Every Aeravue workflow is designed around the realities of running a clinic: PHI guardrails, provider-level routing and approval-first replies.
- Open-text theme clustering
- Sentiment by provider and location
- Trends over time and quarter-over-quarter
- Comparison against your benchmark
- Exports for clinical and operational reviews
Overview
AI clusters open-text feedback into themes like wait times, billing clarity, bedside manner and front-desk experience — with provider- and location-level views.
Workflow
From visit to follow-up
Ingest every signal
Reviews, surveys and social mentions are unified for one view of the patient voice.
Cluster open text
Themes such as wait times, front-desk, billing, communication and clinical experience are detected automatically.
Tag by provider and location
Every comment is attributed where possible so coaching is specific.
Trend over time
Quarter-over-quarter shifts surface what's getting better and what's slipping.
What it connects to
Connected to the systems your practice already runs
Reviews across all connected sites
Voice of patient
Post-visit surveys
Voice of patient
Social comments
Listening
Inbound patient messages
Service signal
FAQ
Questions teams ask us
How are providers attributed?
Aeravue uses provider names mentioned in reviews and the visit reference from surveys. Where neither is present, the comment is attributed to the location only.
Can themes be customized?
Yes — the default healthcare taxonomy can be extended with themes specific to your practice.
Can I export to a warehouse?
Yes. Scheduled exports and webhooks are available on Growth and Health System plans.
Ready to make patient trust your growth engine?
See how Aeravue helps your practice show up — and stand out — for every patient searching for care.